Overview
We collect only the information needed to provide support and communicate with you. We do not sell your data.
Information We Collect
- Contact details you submit via forms or email, such as name and email address.
- Problem descriptions, device details, and logs you choose to share for troubleshooting.
- Basic usage data from our website such as page views and referrers.
How We Use Information
- To respond to requests, schedule work, and deliver services.
- To improve documentation, site content, and support processes.
- To meet legal requirements and prevent abuse of our services.
Cookies and Analytics
Our site may use limited cookies for functionality and security. You can control cookies in your browser settings.
Third-Party Services
- FormSubmit for contact form delivery.
- Google reCAPTCHA to reduce spam and abuse.
- Google Voice for optional SMS communication.
These providers process data under their own policies.
Data Retention
We keep support records only as long as needed for service, compliance, and audit. You may request deletion where applicable.
Security
We use reasonable measures to protect information. No system is perfectly secure.
Your Choices
- Request a copy or deletion of your data where legally permitted.
- Opt out of nonessential communications.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect data from them.
International Users
Your information may be processed where our providers operate. Protections may differ from your jurisdiction.
Changes to This Policy
We may update this policy. Material changes will be noted on this page with a new effective date.
Contact
Questions about privacy? Reach us via the contact page.