1. Acceptance
By using this website or engaging our services, you agree to these Terms.
2. Services
We provide technical support and consulting for individuals and small businesses. Exact scope, scheduling, and any costs are confirmed in writing with you before work begins.
3. No Emergency or Life-Critical Use
Our services are not designed for emergency response or life-critical systems.
4. Your Responsibilities
- Provide accurate information and timely responses.
- Maintain backups of your data before work begins whenever possible.
- Ensure you have authority to request service on any systems involved.
5. Remote Access
When remote access is requested, you authorize us to access the specified device or account solely to perform the agreed work. You may revoke access at any time.
6. Hardware and Parts
We are not a full hardware repair shop. Hardware work may be limited by parts availability and scope. We may refer you to third-party repair providers when appropriate.
7. Warranties and Disclaimers
Services are provided as-is and as-available. We make no warranties of fitness for a particular purpose or non-infringement. We cannot guarantee recovery of data or resolution of all issues.
8. Limitation of Liability
To the maximum extent permitted by law, Plain Text Support Inc. is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to amounts you paid for the specific service at issue, if any.
9. Indemnity
You agree to indemnify and hold us harmless from claims arising from your misuse of the site or services, or your violation of these Terms.
10. Governing Law
These Terms will be governed by the laws of your local jurisdiction unless otherwise agreed in writing.
11. Changes
We may update these Terms. Continued use after an update means you accept the revised Terms.
12. Contact
Questions about these Terms? Reach us via the contact page.